Terms & Conditions

Terms and Conditions

General Terms & Conditions of Booking

Bali Tour Charter is private tours company an d advertising & booking agency. By booking activities with us you accept that Bali Tour Charter will not be held liable for any injury, loss or damage to individuals or property resulting from participating in the activities advertised.

All activity descriptions and information has been provided to Bali Tour Charter from the participating companies. Although every effort is made to keep information up to date and correct Bali Tour Charter will not be held responsible for any differences that may occur on any activities booked.

Activities booked with less than 7 days notice can not be guaranteed available. Please contact us if booking with less than 7 days notice to ensure availability.

Tours are not confirmed until you receive your booking receipts. In the unlikely event you book a tour and it is not available you will have the option of selecting another date or a full refund will be credited to your account within 7 days.

Booking receipts must be printed and presented upon pick up or entry to your tour as proof of payment.

Bali Tour Charter or the participating Tour Company reserves the right to cancel or change booking times if the need may arise.

In the event of cancellation by Bali Tour Charter or the participating Tour Company you will have the option of rescheduling another date or a 100% refund will be credited to your account within 7 days.

Unless otherwise stated we do not include baby seats, wheelchairs or any other non fixtures in our vehicles or tours. We may be able to arrange these for you for an additional cost if sufficient notice is given.

It is the responsibility of the customer to inform Bali Tour Charter of any change of flight or hotel details.

For tours including return transport please ensure you are in the lobby of your hotel at the scheduled pick up time.

Drivers will wait for up to 2 hours after your flight is scheduled to land for airport pickup.

 

Payment

Bookings will not be confirmed until payment has been received.

All bookings paid for by bank deposit must be received at least 7 days before activity date.

For bank transfer payment please email us a copy of the bank transfer receipt upon payment.

You will be subject to any additional fees 3% by paying via Paypal or Credit Card.

 

Cancellation Policy

Bali Tour Charter cancellation policy for all activities is as follows:

More Than 7 Days Notice – 75% Refund will be granted , Refund will be received within 7 days

Between 48 Hours – 7 Days Notice – 50% Refund will be granted Refund will be received within 7 days

Less than 48 Hours Notice – No Refund will be granted

All cancellations must be received in writing to info@balitourcharter.com or balikiniholidays@gmail.com by contacting our emergency contact number (+62818356277) within business hours.

All refunds will be credited into your account within 7 days of receiving your cancellation notice.

Rescheduling may be made directly through the Tour Company or by contacting us via email at info@balitourcharter.com or balikiniholidays@gmail.com by contacting our emergency contact number (+62818356277) . Notice of at least 3 hours before your scheduled pick up time must be given to reschedule any tour. Every effort will be made to help with rescheduling however rescheduling depends on availability and can not be guaranteed.

 

Safety Guidelines & Age Restrictions

All Water sports are subject to weather and wind conditions. In result of cancellation you will have the choice of rescheduling, participating in another activity or receiving a full refund credited within 14 days.

Private Car Charters are subject to weather conditions. In the result of cancellation you will be offered the chance of rescheduling or a full refund will be credited within 14 days.

Diving is not suitable for pregnant women, people with heart problems, people with sinus problems, asthma or anyone who currently or recently has had an ear infection. Children must be 14 or older to participate.

Underwater Walking is not suitable for pregnant women, people with heart problems, people with sinus problems or anyone who currently or recently has had an ear infection. Children must be 9 and above to participate.

Whitewater Rafting is not suitable for pregnant women or anyone suffering heart or back problems.

Children must be aged 7 and older to participate.

Bali Quad/Buggy is not suitable for pregnant women or people with back problems

Wild Whitewater Rafting is only suitable for experienced adult rafters.

Ocean Rafting is not suitable for pregnant women or anyone suffering heart or back problems.

Children must be 10 or older to participate.

Flyboard is not suitable for children under the age of 16.

Underwater Scooter is not suitable for pregnant women, people with heart problems, people with sinus problems or anyone who currently or recently has had an ear infection. Children must be 12 or above to participate and the maximum weight limit per scooter is 120kg.

Horse Riding has a weight limit of 90kg.

Waterbom Park water slides are not recommended for those knowing or suspecting that they suffer from back troubles or any chronic health issues.

Children must be 5 and above to participate in any waters ports.

Children aged 5-15 may only participate as a co-pilot with an adult as the driver for Bali Buggy & Bali Quad.

Swimming with the dolphins is not suitable for menstruating or pregnant women.

All other age limits mentioned on Bali Tour Charter must be abided by. All Bali Tour Companies have the right to refuse anyone not meeting the age restrictions.

Insurance

Bali Tour Charter is solely an advertising & booking agency. By booking activities with us you accept that Bali Tour Charter will not be held liable for any injury, loss or damage to individuals or property resulting from participating in the activities advertised. However the majority of the Bali Tour Companies advertised on our site offer their own insurance. Please contact us for further details of each companies individual insurance policies.

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